I don't accept returns or exchanges, but I do guarantee my pieces. Check out the FAQ and CARE INSTRUCTIONS. Creating these custom pieces means a lot to me and I want them to be perfect.  Please contact me if you have any problems with your order at: michellesterner@gmail.com

NOTE: SHIPPING includes shipping & handling fees, taxes and FIRST CLASS mailing with tracking number to ensure safe delivery.  It typically takes 6-8 weeks from the time that I receive the tail until I ship your order back to you.